A dot-com winner, then loser, then back to the top story. Lots of building-a-business advice from a very unique person. A lot of his focus is on the customer, and internal culture. Sorta changed my perception of what a “head of culture” can even do at a company. Namely, they can facilitate an environment to help people connect, but that could be very different for each person, and at the end of the day, culture is what is felt by each person. The collective average being that which is its core, but truly, it’s just a feeling.

Bookmarked ideas

• “Share what you’ve learned with others.”
• “Look for opportunities beyond just the game you sat down to play. You never know who you’re going to meet, including new friends for life or new business contacts.”
• “Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.”
• “[Creating a] culture book is not about the book… it’s about the culture.”
• “What’s the best way to build a brand for the long term? In a word: culture. At Zappos, our belief is that if you get the culture right, most of the other stuff - customer service, long-term brand, etc. will happen naturally”

4/5.